Overview
At Iqbal Care, we prioritize your satisfaction and the quality of our medical products. Our policy allows for returns and checks during the time of delivery or within 2 days of receiving the item.
Inspection During Delivery
Clients are required to test and check the item upon delivery. If the item is found to be non-functional or damaged at this time, it can be returned immediately.
Returns After Delivery
If you discover an issue after the delivery person has left, you must inform us within 2 days of delivery to be eligible for a return or exchange.
Return Shipping & Charges
- Non-Functional Items: If the item is not functioning correctly, Iqbal Care will handle the return charges.
- Other Returns: For all other return reasons, the client is responsible for paying the pickup and delivery fees charged by the delivery company.
How to Initiate a Return
To report an issue or request a return, please contact us at info@iqbalcare.com. Once confirmed, a delivery company will be dispatched to collect the item from your location.
Exchanges
We replace items if they are defective or damaged. If you need to exchange an item, please email us at info@iqbalcare.com within the 2-day grace period.
Need help?
Contact us at info@iqbalcare.com for any questions related to refunds and returns.